Question 1

Do I need an active internet connection to use Salio?

Accepted Answer

No! Salio is built offline-first. You can process sales, add products, and manage credit without the internet. It automatically syncs your data securely to the cloud once you reconnect.

Question 2

How does login work?

Accepted Answer

You simply use your phone number (e.g., your M-Pesa number) and a 4-digit PIN to securely log in. There are no complicated emails or long passwords to remember.

Question 3

Can my cashiers see my profit margins?

Accepted Answer

No. Salio has strict staff roles. If you assign an employee a 'Cashier' role, they can only process sales. Only 'Manager' accounts can view buying prices, profit margins, and detailed reports.

Question 4

Is my data safe if I lose my phone?

Accepted Answer

Yes. Because Salio automatically syncs to the cloud whenever you have an internet connection, you can safely log in on a new device and all your inventory, sales, and customer credit data will be restored instantly.

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Salio

Frequently Asked Questions